Frequently Asked Questions
Everything you need to know about your order and our products
How long does shipping normally take?
Standard shipping usually takes between 7 to 12 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your materials pet-friendly and sustainable?
Yes, we prioritize high-quality, non-toxic fabrics that are durable enough for pets while maintaining a fashionable aesthetic for owners. We strive to use eco-friendly materials whenever possible.
How do I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself or your pet carefully and comparing it to our charts. When in doubt, we suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.